FAQs

All orders are prepared and shipped within 24 hours. They are then sent by La Poste within 2 to 3 working days.

You will receive a tracking number for your package so that you can follow the delivery of your package.

I process the orders you place quickly, usually within 12 hours. For this reason, you have 12 hours after your order has been placed and validated to cancel it. After this time, your order will have already been shipped and I will not be able to cancel your order.

You can make a return by respecting these conditions:

1°) Contact me by email at the following address: contact.mllechouchou@gmail.com. and download the return form to attach with your order.

2°) The costs are your responsibility.

3°) The return must be made within 14 days of receipt of your order.

4°) To qualify for a return, the items must be intact and returned in their original packaging.

5°) The Return Form must be completed and attached to your order.

Once I have received and inspected your package accompanied by your invoice and the return form, the refund is made within 14 working days of receipt of the items. A confirmation email will be sent to you once the return has been processed.

All our maintenance advice is notified on the product sheets.

Do not hesitate to check them in case of doubt.

If necessary, do not hesitate to contact us by email at: contact.mllechouchou@gmail.com.